Recognise a secure contact
Treat unexpected messages with care. Legitimate organisations should not pressure you to disclose security information or act immediately.
- Check sender details
- Avoid links in unexpected messages
- Use known contact routes
Security centre
Security works best when it is understood.
Learn how to recognise secure contact, protect your details, and respond if something does not feel right.
Report a security concern
01 / Verification detail
Fenriva will never ask you to share a password, full security code, or remote access to your device. Use only recognised Fenriva contact routes and the dedicated client portal.
Pause, verify, and use trusted contact routes.
Nevershare passwordsPausebefore respondingVerifythrough trusted routes
02 / The right route01 02 03
Protect your details
Passwords, authentication codes, and device access are personal. Do not provide them to anyone who contacts you unexpectedly.
- Use unique passwords
- Keep devices updated
- Protect authentication prompts
Act promptly if concerned
If you believe information has been exposed or a payment may be suspicious, contact your actual bank through a number or channel you trust.
- Stop and verify
- Contact your bank
- Report fraud to relevant authorities
Next step
Read contact guidanceIf something feels wrong, pause.
For a security concern, contact Fenriva or your bank through a verified channel immediately.